Airport staff or other personnel who are interested in airport customer services profession
| SRVC1033 | |
| On request (1 day) | Cantonese |
| HKD 800 | HKIAA |
| HKIAA |
This one-day course presents participants the standard operating procedures (SOP) and step-by-step guide for handling complaints. The course also covers the importance of emotional self-control when dealing with difficult customers.
For enquiries or enrolment, please contact AcademyEnquiry@hkiaaAcademy.com .
